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Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations in under an hour.
This course is designed to provide learners with the essential skills to confidently manage workplace conflict. It covers understanding conflict, appropriate responses, and techniques to diffuse harmful situations.
Defining workplace conflict and its impact
Identifying suitable responses and strategies for managing conflict
Exploring cultural differences and different ego types that affect conflict
Learn about communication barriers
Understanding behaviour in conflict situations
Including the PEACE model and HEAT technique
Strategies for managing conflict with customers effectively
Identifying warning and danger signs in physical conflict situations
This online training is suitable for all employees, especially those new to the organisation, will find this course invaluable for understanding and managing conflict effectively in the workplace.
essential to prepare them for potential conflicts they may face
responsible for managing group dynamics and addressing conflicts among team members
Self paced
Learn at your own pace anytime using our online platform.
Accessible
Available on a wide range of devices- includes audio, video and transcripts.
40 minutes
Get up to speed in under an hour (average completion time).
This online course is delivered via Highfield Qualifications’ online learning platform.
ORS Group acts as an approved reseller and training partner.
Course content, assessments, and certificates are provided by Highfield.
Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations in under an hour.
This course is designed to provide learners with the essential skills to confidently manage workplace conflict. It covers understanding conflict, appropriate responses, and techniques to diffuse harmful situations.
Defining workplace conflict and its impact
Identifying suitable responses and strategies for managing conflict
Exploring cultural differences and different ego types that affect conflict
Learn about communication barriers
Understanding behaviour in conflict situations
Including the PEACE model and HEAT technique
Strategies for managing conflict with customers effectively
Identifying warning and danger signs in physical conflict situations
This online training is suitable for all employees, especially those new to the organisation, will find this course invaluable for understanding and managing conflict effectively in the workplace.
essential to prepare them for potential conflicts they may face
responsible for managing group dynamics and addressing conflicts among team members
Self paced
Learn at your own pace anytime using our online platform.
Accessible
Available on a wide range of devices- includes audio, video and transcripts.
40 minutes
Get up to speed in under an hour (average completion time).
This online course is delivered via Highfield Qualifications’ online learning platform.
ORS Group acts as an approved reseller and training partner.
Course content, assessments, and certificates are provided by Highfield.